Practice core ethical values on a daily basis, act honestly, treat all with respect, and accept responsibility for your actions. An ethical leader will provide a clear vision of where the organization is going and how it will get there and will work to ensure that the vision is clearly communicated and understood by all.Īn ethical leader will provide the organization with the core values that employees need to make ethical decisions. Is there an organizational purpose beyond reaching financial goals? In claims, there certainly should be. Begin by using the best people to help more fully define the purpose of the organization. If your organizational culture is not supporting ethical decision-making, your leadership needs to work to change the culture. As a leader in a claims organization, you also must watch and listen to what is occurring both inside and outside your area of influence so that you can address ethical issues before they rise to the level of an ethical dilemma. Organizational culture reflects how leadership motivates its employees. It is the product of the choices that leadership and employees make, and how they interact with one another and with insureds, claimants, doctors, lawyers, and vendors. Organizational culture represents years of unwritten rules about who is rewarded and why.